Chatbots have been the entire buzz nowadays. You see them in abundance everywhere. What may be the purpose of this sudden surge in Chatbots? Why are they getting so popular?
To succeed in this digital world, the key is far beyond than finding out the location of your target audience. You need to be alert every time to respond to your customers, either at 3 am or at 11 pm. If you are missing leads that come to you late at the night or early in the morning, then this is worst for your business.
Sometimes, there are possibilities when people are in urgent need of any service but, don’t have the desire to perform all those sign-up steps. This may be because your interface is not engaging or the customer is lazy. If you want to increase your conversion rate optimization then you have to answer their questions without any delay. And this is something your AI-powered Chatbot can do.
No doubt, your UI/UX must be engaging enough but, if it is not, Chatbots can help you. Individual attention is what every user desire. And a Chatbot can provide this desired attention to your customers.